Privacy Policy

Last Updated: January 1, 2025

1. Introduction

LoomSynk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website loomsynk.com and use our pharmacy automation services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Contact information (name, email address, phone number)
• Professional information (company name, job title)
• Communication preferences
• Inquiry and support request details

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Usage data and website interaction
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your inquiries and provide customer support
• Send you technical notices, updates, and security alerts
• Communicate with you about products, services, and events
• Monitor and analyze trends, usage, and activities
• Comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your consent
• To comply with legal obligations
• To protect and defend our rights and property
• With service providers who assist our operations
• In connection with a business transfer or merger

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

6. HIPAA Compliance

As a provider of pharmacy automation solutions, we understand the importance of protecting health information. Our systems are designed to comply with the Health Insurance Portability and Accountability Act (HIPAA) requirements for protected health information (PHI).

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your personal data
• Restriction: Request restriction of processing
• Portability: Request data portability
• Withdraw Consent: Withdraw consent at any time

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us